Refund & Returns Policy
Returns & Exchanges
At Lite N Stile, we want you to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned or exchanged within 7 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return or exchange:
- The product must be unused and uninstalled.
- The product must be returned in its original packaging.
- All accessories, manuals, and components must be included.
- Proof of purchase (invoice or receipt) must accompany the return.
Non-Returnable Items
The following items cannot be returned unless they are defective upon delivery:
- Custom-made or special-order products.
- Products that have been installed.
- Products damaged through misuse or incorrect installation.
- Light bulbs (unless defective upon delivery).
- Electrical products that have been installed or incorrectly wired.
Handling & Restocking Fee
Approved returns for non-defective products are subject to a 15% handling and restocking fee, which will be deducted from the refund amount.
This fee covers inspection, processing, repackaging, administrative costs, and supplier restocking charges where applicable.
The 15% handling fee will not apply where:
- The incorrect product was supplied.
- The product is defective upon delivery.
- The product was damaged during delivery.
- The return is required under the Consumer Protection Act.
Return Shipping
Unless the product is defective or supplied incorrectly, customers are responsible for the cost of returning goods to Lite N Stile.
Where free delivery was provided on the original order, the original delivery cost incurred by Lite N Stile may be deducted from the refund where permitted by applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed using the original payment method.
Please allow 7–10 business days for the refund to reflect, depending on your payment provider.
Lite N Stile reserves the right to decline a refund if the returned product does not meet the conditions outlined in this policy.
Damaged, Defective or Incorrect Goods
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product;
- A defective product; or
- An incorrect item,
please notify us within 7 working days by contacting us with:
- Your order number;
- Photographs of the damaged, defective, or incorrect product; and
- A brief description of the issue.
Once verified, Lite N Stile will arrange a replacement, repair, or refund at no additional cost to you.
Contact Us
If you have any questions regarding this policy or wish to request a return, please contact us:
Email: sales@litenstile.co.za
Phone: +27 14 592 9304
